Privacy Policy

This Privacy Policy explains how Wanted Win collects, uses, stores, and protects personal information belonging to players who visit this website or register an account. It also outlines the use of cookies, the role of third parties in processing data, how long information is retained, and the rights available to players regarding their own data. Anyone who accesses this site or creates an account is asked to read this policy carefully, alongside the Terms & Conditions, since both documents work together to govern the relationship between the player and the operator.

Wanted Win is operated under a Curaçao eGaming licence issued to Antillephone N.V., with services provided by Dama N.V. This structure means that data handling practices, while designed to meet strong international standards of confidentiality and security, are governed by the regulatory framework applicable to the operator’s licence rather than by Australian privacy law specifically. Players from Australia are welcome to use the platform, but should understand that the site operates on an offshore basis, and privacy protections are delivered through contractual and technical safeguards rather than direct oversight by an Australian regulator.

Information We Collect

When a player registers an account, uses the site, or contacts support, a range of personal information may be collected. This is necessary to verify identity, process transactions, prevent fraud, and comply with anti-money laundering obligations tied to the gambling licence under which the platform operates. The categories of data collected typically fall into the groups summarised below.

Some of this information is provided directly by the player during registration or verification, while other data is generated automatically through the use of the website and its games. Financial data connected to deposits and withdrawals, including details relevant to methods such as PayID, bank transfer, e-wallets, or cryptocurrency, is collected only to the extent necessary to process transactions securely and to satisfy verification requirements.

How Personal Information Is Used

Personal information collected by Wanted Win is used for a defined set of operational purposes rather than being processed indiscriminately. The primary use is to allow the platform to function as intended, meaning account creation, identity verification, transaction processing, and access to games and features. Data is also used to detect and prevent fraudulent activity, to comply with legal and licensing obligations including age verification and anti-money laundering checks, and to support responsible gambling monitoring where irregular patterns of play may indicate a need for intervention or additional checks.

Information may additionally be used to communicate with players about their account, respond to support enquiries, and where a player has not opted out, to provide information about bonus terms, promotional mechanics, or changes to the service. Any such communication respects the preferences set by the player in their account settings, and players may adjust these preferences or withdraw consent to marketing communication at any time through account settings or by contacting support.

Cookie Policy

Wanted Win uses cookies and similar tracking technologies to support core website functionality, remember player preferences, and understand how the site is used. Cookies are small text files stored on a device when the site is visited, and they serve several distinct purposes depending on their category.

Essential cookies are required for the site to operate correctly, including maintaining a logged-in session and supporting secure navigation between pages. Functional cookies remember settings such as language or display preferences to improve the browsing experience on return visits. Analytics cookies help the operator understand aggregate usage patterns, such as which pages are visited most frequently, without identifying an individual player personally. Where third-party services such as payment processors or game providers are embedded within the site, they may also set their own cookies subject to their respective privacy practices.

Players can control or disable cookies through their browser settings, though doing so may affect certain site functions, including the ability to remain logged in or to access some features smoothly. Continued use of the website after cookie settings have been explained constitutes acknowledgement of this cookie policy, though players retain full control over their browser-level preferences at any time.

Third-Party Data Sharing

Personal information is shared with third parties only where necessary to deliver the service, meet legal obligations, or protect the platform and its players. This includes payment processors and financial institutions involved in handling deposits and withdrawals across methods such as cards, e-wallets, bank transfer, and cryptocurrency, game studios and platform providers that supply the pokies, live dealer, and table games available on the site, identity verification services engaged to confirm age and identity during know-your-customer checks, and regulatory or law enforcement bodies where disclosure is required by law or by the terms of the operator’s gambling licence.

Third parties engaged by Wanted Win are expected to handle personal data with appropriate confidentiality and security measures consistent with the purpose for which the data was shared. Personal information is not sold to third parties for unrelated marketing purposes, and any sharing beyond the categories described above would only occur with the player’s explicit consent or where legally required.

Data Retention

Personal information is retained for as long as necessary to fulfil the purposes described in this policy, including the duration of an active account, plus any additional period required to meet legal, regulatory, or accounting obligations tied to the operator’s licence. Financial and verification records tend to be retained for longer periods than general browsing data, given the anti-money laundering and audit requirements attached to a licensed gambling operation. Where an account becomes inactive or is closed, associated data may still be retained for a defined period afterward to satisfy these same obligations, after which it is deleted or anonymised in line with standard data management practice.

Data Security

Wanted Win applies technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, or alteration. This includes the use of encryption for data transmitted between a player’s device and the platform’s servers, restricted internal access to sensitive information, and segregation of player funds from the operator’s operational accounts as part of broader financial safeguarding practice. While no system can guarantee absolute security, these measures are designed to reduce risk to a level consistent with recognised industry practice for online gambling platforms.

Players also play a role in protecting their own data, particularly by keeping account credentials confidential, using a strong and unique password, and reporting any suspected unauthorised access to their account promptly through the support channels described later in this document.

Player Rights

Players have a number of rights concerning the personal information held about them, and these rights can generally be exercised by contacting customer support through the channels available on the site. These include the right to request access to the personal data held, the right to request correction of inaccurate or incomplete information, the right to request deletion of data where retention is no longer required for legal or operational purposes, and the right to withdraw consent for optional processing such as marketing communication at any time.

Requests of this kind are reviewed individually, since some data cannot be deleted immediately where retention is required by anti-money laundering rules or other regulatory obligations connected to the gambling licence. Where a request cannot be fulfilled in full, the player will be informed of the reason and, where possible, offered an alternative such as restriction of processing rather than deletion.

Age Restriction and Data Protection for Minors

Wanted Win is intended exclusively for adults, and the legal minimum age to register an account or engage in any gambling activity on the platform is 18 years. Personal information is not knowingly collected from anyone under this minimum age, and identity verification procedures are designed in part to confirm that every account holder meets this requirement. Any account found to belong to a person under 18 will be closed, and associated personal data handled in line with applicable legal obligations rather than retained for ordinary account purposes. Parents or guardians concerned that a minor may have accessed the platform are encouraged to contact support so the matter can be reviewed and addressed appropriately.

Responsible Gambling and Data Use

A portion of the data collected during ordinary account use, such as deposit frequency, session length, and bonus participation, may be reviewed as part of the platform’s responsible gambling monitoring. This is intended to help identify patterns that could indicate a player is at risk of harm, and where such patterns are observed, the operator may reach out with information about available protection tools, including deposit limits, loss limits, session reminders, time-outs, or self-exclusion. Details on these tools and how to activate them are described more fully on the Responsible Gaming page, which players are encouraged to review regardless of how frequently they play.

Gambling can carry financial and personal risk when not approached carefully, and monitoring of this kind is one part of a broader effort to support safer play rather than a substitute for a player’s own judgement about their gambling habits. Players are always encouraged to set their own limits proactively rather than waiting for a prompt from the platform.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in data handling practice, legal requirements, or the services offered on the platform. Where changes are material, reasonable efforts will be made to bring them to the attention of registered players, for example through an account notification or a notice on the website. Continued use of the site following any such update constitutes acceptance of the revised policy, and players who disagree with a change are encouraged to contact support to discuss their account before continuing to use the service.

Contacting Wanted Win About Privacy

Players with questions about this Privacy Policy, or who wish to exercise any of the rights described above, can reach out through the customer support channels available on the site, including live chat and email support, both of which are staffed to handle privacy-related enquiries alongside general account questions. Complaints about how personal data has been handled can also be raised through these same channels, and where a resolution cannot be reached directly, players retain the right to escalate the matter through the dispute resolution avenues described in the Terms & Conditions.

For general questions about deposits, withdrawals, and the payment information collected during those processes, players can also refer to the dedicated payment methods page, which explains the practical side of transactions that this Privacy Policy governs from a data protection perspective.